Introduction

Welcome to The Italian Stay Collection, a curated selection of residences – guest houses, vacation homes, B&Bs, apartments – where Italian hospitality finds its most authentic, personal, and human-scale expression. We offer not just simple accommodations, but stay experiences born from the passion of owners and hosts deeply rooted in their territory, eager to share its beauty and uniqueness through direct and personal hosting.

This Charter of Principles is the beating heart of our Collection. It defines the shared values and quality standards that each member commits to upholding, reflecting the care, attention, and individuality that characterize excellence in curated and personal hospitality. It is our promise to travelers seeking not just a place to sleep, but a unique perspective to experience Italy intimately and genuinely, often in direct contact with those who bring these places to life.

The Fundamental Principles

1. Personal and Hospitable Welcome: Hospitality begins with a friendly face and direct contact. We are committed to offering a welcome managed as much as possible by the owners themselves or trusted individuals, ensuring it is warm, appropriately informal, and efficient. Check-in is a moment of personal encounter. The host or their representative acts as an ambassador for the local area, ready to provide practical advice, sincere suggestions, and that personal support which makes every visitor feel not just like a guest, but welcomed with special attention from the moment they arrive.
2. Well-Kept, Comfortable, and Authentic Environments: Whether it’s a cozy room, an independent apartment, or an entire vacation home, we guarantee spaces characterized by impeccable cleanliness, excellent maintenance, and well-kept, functional comfort. The decor and atmosphere often reflect a personal and lived-in style, a balance between modern functionality, essential comfort, and the authentic Italian or local character, far from standardization. We want our guests to feel at ease in an environment that is simultaneously practical, pleasant, and rich with unique personality.
3. Availability, Guest Support, and Respect for Privacy: We believe in support that is present yet discreet, respecting the independence and privacy of our guests. The manager or a trusted person commits to being available to answer questions, provide assistance, and promptly resolve any issues, in ways and at times clearly communicated. Even without continuous reception, we guarantee availability for significant needs and genuine attention throughout the stay, offering practical help and useful information to make the stay smoother and more enjoyable.
4. Showcasing Local Flavors and Autonomy: We celebrate the richness of Italian food and wine culture in keeping with the nature of our residences. Where provided (typically in B&Bs), breakfast is a special moment, prepared with care, favoring fresh, local, homemade, and quality products. In self-catering properties (vacation homes, apartments), we ensure functional, clean, and adequately equipped kitchens or kitchenettes, allowing guests to enjoy their own culinary experiences. We always gladly provide enthusiastic recommendations for local markets, typical product shops, authentic trattorias, and culinary experiences in the area, becoming a gateway to true local flavors.
5. Rootedness in the Territory and Responsible Tourism: Our residences are often managed by people who live in and deeply love the place where they operate. This connection translates into a natural commitment to promoting local culture, traditions, and small businesses (artisans, producers, guides). We encourage our guests to discover the area respectfully and consciously. We adopt, as much as possible, practices aimed at environmental sustainability (separate waste collection, attention to consumption, use of ecological products) and respect for the peace and life of the local community, contributing to tourism that benefits everyone.
6. Clear, Comprehensive, and Honest Communication: Trust is the foundation of our relationship with guests. We ensure transparent and complete communication right from the booking stage, providing accurate descriptions of the property, truthful photographs, and all necessary information about check-in, check-out, house rules, included services, and any extra costs. We guarantee prompt and precise responses to inquiries and maintain an open and courteous dialogue during the stay, facilitating a direct and simple relationship.

Conclusion

Joining The Italian Stay Collection means fully embracing the principles outlined in this Charter and committing to putting them into practice with passion and consistency. It is a celebration of a more intimate, direct, and authentic hospitality that values the uniqueness of each residence and the personality of those who animate it.

This Charter serves as a guide and a stimulus for continuous improvement, aiming to offer our guests increasingly satisfying experiences true to the spirit of the most genuine and personal Italian welcome.

With care and pride, we open the doors of our homes and residences, ready to share a real Italy, experienced from the inside.