Italian Stay Collection FAQs!
General answers about our unique Italian stays. Specific details (policies, amenities, check-in) vary.
Always check the individual property listing or booking confirmation for accurate information.
General Information & Booking
What types of accommodations do you offer?
We offer a curated selection of unique stays, allowing you to live like a local. Choose from modern apartments in the vibrant heart of cities like Rome, or charming guesthouses in idyllic seaside locations like Capri and Cefalù, perfect for an authentic Mediterranean escape.
How do I book a stay?
You can easily book your stay online through our secure booking platform. Simply browse our collection, select your desired dates and accommodation, and follow the prompts to complete your reservation.
What is your cancellation policy?
Our cancellation policy typically offers two options:
Refundable rates: These bookings allow cancellations up to a specified date before your arrival, often with a full or partial refund. Specific conditions and deadlines may vary depending on the chosen accommodation and booking period.
Non-refundable rates: These bookings offer a discounted price but cannot be canceled or modified. In case of cancellation or no-show, the full amount of the reservation will be charged.
We recommend carefully reviewing the cancellation policy details during the booking process to ensure you understand the terms associated with your chosen rate. You will find the specific cancellation terms clearly displayed before you confirm your booking. If you have any questions or require further clarification, please feel free to contact us.
Do you offer any special packages or deals?
Yes, we frequently offer special packages and promotions. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals. We also typically offer discounted rates for longer stays, so consider booking a longer trip to enjoy additional savings!
Do I need to pay a Tourist Tax (Tassa di Soggiorno)?
In many Italian municipalities, a mandatory Tourist Tax applies. The amount varies depending on the city/region, length of stay, and sometimes the official category or type of accommodation. Please check the property listing details or your booking summary to see if this tax is included in the total price or if it needs to be paid separately (usually in cash) upon arrival.
Property Details & Policies
What is typically included in the rental price? (e.g., linens, towels, Wi-Fi)
All our properties include essentials like bed linen, towels, Wi-Fi, and utilities (water, electricity, gas). Final cleaning might be included or charged separately. However, amenities can vary. Please always check the ‘What’s Included’ or ‘Amenities’ section on the specific property listing for a complete list (e.g., coffee machine, toiletries, beach towels).
What basic kitchen equipment can I expect?
Kitchen availability depends on the type of accommodation. Our apartments are generally equipped with private kitchens including basic cookware and tableware for preparing simple meals (e.g., pots, pans, dishes, cutlery, refrigerator, stovetop). Our guesthouse rooms, often similar to hotel rooms, typically do not feature private kitchen facilities, although some guesthouses may offer access to a shared kitchen area. For confirmation and specific details about kitchen equipment (like ovens, microwaves, coffee makers) or shared facilities, please always refer to the ‘Amenities’ section on the specific property listing.
Are pets allowed?
Pet policies vary by property. Please check the individual accommodation listing, usually under ‘House Rules’ or ‘Amenities’ or contact us for further details.
Do you have accessible accommodations?
We strive to offer accessible accommodations whenever possible. Please contact us to discuss your specific needs, and we’ll be happy to assist you in finding a suitable option.
Is parking available at the accommodations?
Parking availability varies by property and location. Please check the ‘Parking Details’ or ‘Amenities’ section on the individual accommodation listing. In city locations like Rome, we can also suggest nearby parking options if needed – feel free to ask!
Arrival & Check-in
How does the check-in process work?
Check-in procedures vary by property. You might meet a host or representative at the property, use a lockbox with a code, or receive instructions for self-check-in. You will receive detailed check-in instructions via email a few days before your arrival, including contact details if applicable. Please ensure you inform us or the property contact of your estimated arrival time.
Can I check in early or check out late?
While early check-in or late check-out may be possible depending on availability, we often allow guests to arrive before the official check-in time to drop off their luggage and collect the keys, even if the accommodation is not yet ready. This allows you to start exploring your destination sooner!
However, it’s always recommended to check with the property in advance and arrange a specific time for your arrival. Please contact the property directly using the details provided in your booking confirmation to inquire about their specific policies and to coordinate your check-in.
During Your Stay & Support
I have a question about my upcoming stay. Who should I contact?
For any questions regarding your reservation or upcoming stay, please feel free to reach out to us directly through our contact page or by phone.
Is local support available during my stay?
Yes, for every stay, you will have a local contact person or service available for assistance or emergencies. Contact details will be provided in your booking confirmation or check-in information.
