1. Introduction
The Italian Stay Collection (website URL address: https://italianstaycollection.com), operated by Nova GC, values your business and trust. We are an Italy-based company, dedicated to providing a seamless booking experience for your Italian stay. Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.
2. Data Collected
Data Storage Location
We are an Italy-based company and operate web servers hosted within the European Union. Our hosting provider adheres to the GDPR, ensuring that your data is securely stored and compliant with relevant data protection regulations.
Registration Data
If you register on our website, we store your chosen username, email address, and any additional personal information you add to your user profile. You can view, edit, or delete your personal information at any time (except for changing your username). Website administrators can also see and edit this information.
Booking Data
To complete a booking, we collect information necessary to process your reservation, such as your name, contact details, travel dates, and payment information. This data is used to manage your booking, provide customer support, and communicate with you regarding your stay.
Support Data
If you have registered on our website, you can submit support requests for assistance. Support form submissions are sent to our third-party ticketing system. Only the data you explicitly provide is sent, and you are asked for consent each time you want to create a new support request. Our ticketing system adheres to the GDPR.
Comments
When you leave comments on the website, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection.
Contact Form
Information submitted through the contact form on our site is sent to our company email. These submissions are kept for customer service purposes only; they are never used for marketing or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- User verification/identification during website usage
- Providing customer support
- Sending updates to our users with important information about news/changes
- Monitoring account activity to prevent fraudulent transactions and ensure the security of your personal information
- Customizing the website to make your experience more personal and engaging
- Ensuring overall performance and smooth administrative functions
3. Embedded Content
Pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if you visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
4. Cookies
This site uses cookies – small text files that are placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics.
Necessary Cookies
- Cookies necessary for website functionality and security.
Analytics Cookies
- Cookies used to collect anonymous data about website usage and performance.
You can disable cookies in your browser settings, but this may affect your ability to use certain features of the website.
5. Who Has Access To Your Data
If you are not a registered user on our site, there is no personal information we can retain or view about you.
If you are a registered user, your personal information can be accessed by:
- Our system administrators
- Our customer support team when necessary to provide assistance
6. Third Party Access to Your Data
We do not share your data with third parties in a way that reveals any of your personal information like email, name, etc. The only exceptions are for trusted partners with whom we need to share limited data to provide the services you expect from us.
- Payment Processors: We share necessary transaction details with our payment processors (e.g.: Nexi, Stripe, PayPal) to facilitate secure payments.
- Booking Management System: We may use a third-party booking management system (e.g.: Beddy) to process and manage reservations. These systems have their own privacy policies, and we encourage you to review them.
7. How Long We Retain Your Data For
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
If you register on our website, we store the personal information you provide in your user profile indefinitely, or until you request its deletion.
8. Security Measures
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/HTTPS encryption for secure data transmission
- Regular security audits and updates
- Restricted access to personal data on a need-to-know basis
In the event of a data breach, we will take immediate steps to mitigate the impact, notify affected users, and implement necessary corrective actions.
9. Your Data Rights
You have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to erasure: You can request that we erase your personal data, subject to certain exceptions.
- Right to restrict processing: You can request that we restrict the processing of your personal data under certain circumstances.
- Right to data portability: You can request that we provide you with your personal data in a structured, commonly used, and machine-readable format.
- Right to object: You can object to the processing of your personal data under certain circumstances.
To exercise any of these rights, please contact us using the contact form.
10. Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Release of Your Data for Legal Purposes
We may disclose your personal data if required to do so by law or in response to a valid request from a government authority or law enforcement agency.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.